RETURN & EXCHANGE
- All Returns Must Be Sent Back to our outlet within 7 Working Days (Malaysia) / 10 Working days (Oversea)/ 3day (For in-store purchase).
- We DO NOT accept cash refund.
- We only accept exchange of size and color of the same product (between available size and color a well) unless the product are sold out in size and color, exchange of product will only be available.
- Please note that Best Buy/SALE/Discounted items, bikini, accessories are not exchangeable
- Please note that we do not accept cash refund but exchange with product or store credit.
- All back order items placed can’t be cancel and are not refundable or exchangeable.
- Returns color/size )either one can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). All returns which do not meet the above-mentioned criterias will be strictly declined.
- All the return parcel postage fee is bear by the customer (included return postage) , and customer take the full responsibility till the parcel reaches us.
Please take note that;
- a. *Color of products may varies 10-20% due to studio lighting and editing.
- b. *There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material.
- c. *For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
- d. Store credit discount code can only be used once, not applicable for another return and exchange, or with any further discounts/Points redemption.Do kindly seek our confirmation prior to returning your order.
Please email us for more details on exchanges.*Room8008 reserves the right to amend the terms from time to time without prior notice.