Terms & Conditions
Please read through them carefully before placing your order.
- By using this website and/or placing an order, you agree to be bound by these terms and conditions.
- We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
- Once your order has been confirmed, we will not be able to make any such changes.
- Prices stated are fixed and non-negotiable. When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in red with a strike through.
- All backorder items placed can’t be cancel and are not refundable or exchangeable.All goods sold are based on first come first serve basis and all goods sold are final. It is not refundable or exchangeable.
- Order(s) will be cancelled automatically if payment is not made within 24 hours.
- The prices shown for items on the website does not include charges for postage and packing (delivery).
- Delivery charges will be added to the total product value of your order based on the delivery service you chose and will be conveyed to you via confirmation email.
- The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible.
- Please note that the product colors you see will depend on your monitor’s ability to read these colors.
- We cannot guarantee that your monitor’s evaluation of product color will accurately reflect the product upon delivery.
Return & Exchange Policy
- All Returns Must Be Sent Back to our outlet within 7 Working Days (Malaysia) / 10 Working days (Oversea)/ 3day (For in-store purchase).
- We DO NOT accept cash refund.
- We only accept exchange of size and color of the same product (between available size and color a well) unless the product are sold out in size and color, exchange of product will only be available.
- ALL Best Buy, SALES,Discounted/promotional items and bikini, accessories are NOT exchangeable, refund, return after purchase is made.
- Please note that we do not accept cash refund but exchange with product or store credit.
- All back order items placed can’t be cancel and are not refundable or exchangeable.
- Returns color/size )either one can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). All returns which do not meet the above-mentioned criterias will be strictly declined.
- All the return parcel postage fee is bear by the customer (included return postage) , and customer take the full responsibility till the parcel reaches us.
- a. *Color of products may varies 10-20% due to studio lighting and editing.
- b. *There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material.
- c. *For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
- d. Store credit discount code can only be used once, not applicable for another return and exchange, or with any further discounts/Points redemption.Do kindly seek our confirmation prior to returning your order.
- We will delivery the order on the next day after payment had made, it will took around 3-5 working days via POSLAJU.We provide shipping worldwide.
- Customer will receive FREE SHIPPING within MALAYSIA for those total spending amount is exceed RM100.
- SINGAPORE customer will receive FREE SHIPPING when the purchase amount is exceed SGD 80.
- For other countries, the shipping cost will be calculated and displayed on the checkout page before you complete your order.
- We are charging RM 6 flat rate per order for delivery within Peninsular Malaysia and RM 10 flat rate per order for delivery to East Malaysia.
- Other countries the rate is base on the weight of the items.
*Room8008 reserves the right to amend the terms from time to time without prior notice.